angry man bw

Today’s customers are more harried, more demanding, and more dangerous than ever. With an apparent trend toward more incidents of customer unruliness, the safety of every company’s employees, their patrons, and their business assets takes on new, urgent, and challenging dimensions. 


in the news

February 19, 2015
Aggravated Assault: Unhappy Little Caesars Customer (video)
Consumerist

February 10, 2015
Customer headbutts Walmart worker after heated dispute
WTKR

February 10, 2015
Angry Wendy’s Customer Helps Self To Cash
KKTV 

February 4, 2015
Drive-thru not fast enough for angry customer
WDTN

To help companies meet this challenge, Applied Psychology developed Hazpat, a collection of services that provides assistance in drafting policies, formulating operational procedures and developing training programs to manage hazardous patrons. Hazpat services are especially suited to businesses operating in the areas of financial services, gaming, healthcare, hospitality, recreation, restaurant, retail and transportation. (Services that specifically address disruptive airline passengers is available through HaxPax.)


Click here to review the customer behavior management services we offer.

© 2015 applied psycholgy
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